Privacy Policy

Last updated: June 08, 2026

Welcome to Zenin Pty Ltd trading as Zenin | Massage on Demand (“Zenin”, “we”, “us”, or “our”).

This Privacy Policy explains how Zenin collects, uses, stores, protects, and discloses personal information when you use our website, mobile applications, booking platform, customer portal, contractor or therapist portal, communication tools, and any related services we provide from time to time, collectively referred to as the “Services”.

By accessing or using our Services, creating an account, making a booking, communicating with us, or otherwise providing personal information to Zenin, you acknowledge that you have read and understood this Privacy Policy.

1. About Zenin

Zenin Pty Ltd is an Australian company.

Company name: Zenin Pty Ltd
Trading name: Zenin | Massage on Demand
ABN: 15 629 429 438
ACN: 629 429 438
Website: https://www.zenin.com.au

Zenin provides an online platform that allows customers to request, book, manage, and receive massage and wellness-related services. Our platform may also allow therapists, contractors, fieldworkers, employees, or service providers to manage appointments, schedules, customer communication, service details, invoices, payments, and related business operations.

For the purposes of this Privacy Policy:

“Customer” means an individual or organisation that requests, books, receives, or pays for services through Zenin.

“Therapist”, “Contractor”, “Fieldworker”, or “Service Provider” means an individual or organisation that provides, manages, or supports services through Zenin.

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Privacy Law

Zenin is committed to handling personal information responsibly and transparently.

Where applicable, Zenin handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy, data protection, consumer, communication, and electronic messaging laws.

The Australian Privacy Principles cover standards, rights, and obligations relating to the collection, use, disclosure, access, correction, integrity, and management of personal information.

3. Information We Collect

We may collect personal information directly from you, automatically when you use our Services, from authorised users, from service providers, or from third-party platforms when you choose to interact with them.

The types of information we may collect include:

• Account information: such as your name, email address, mobile number, password, profile details, company name, account type, and account preferences.
• Contact information: such as billing address, service address, postal address, and alternative contact details where applicable.
• Booking and service information: such as requested services, appointment dates and times, service location, booking history, therapist assignment, service notes, customer instructions, quotes, invoices, payments, refunds, cancellations, photos, uploaded files, forms, checklists, signatures, and support requests.
• Therapist and contractor information: such as availability, assigned bookings, work area, skills, qualifications, service categories, appointment notes, attendance records, route information, check-in and check-out times, compliance documents, and information required to manage service delivery.
• Payment and billing information: such as invoice details, transaction references, payment status, refund status, billing details, and payment method identifiers. Zenin does not intentionally store full credit card numbers where payments are processed by a third-party payment provider.
• Communication information: such as emails, SMS messages, phone calls, in-app messages, push notifications, support conversations, booking discussions, communication preferences, and records of customer service interactions.
• Device and technical information: such as IP address, device type, browser type, operating system, app version, device identifiers, crash logs, diagnostic data, access dates and times, referral pages, and usage activity.
• Location information: such as service address, approximate location from IP address, and, where enabled by your device permissions, GPS location used for appointment attendance, route planning, check-in, check-out, service area matching, and operational reporting.
• Third-party platform information: such as information received when you use or interact with Facebook, Instagram, Meta, Google, Apple, payment gateways, maps, calendars, or other integrations connected to Zenin.

4. Information We Receive from Meta Platforms

If you use Facebook Login, Instagram Login, Meta-related integrations, social sharing features, messaging features, advertising tools, analytics tools, or other Meta Platform features connected to Zenin, we may receive information from Meta depending on your permissions, settings, and the feature used.

This information may include your name, email address, public profile information, user ID, profile picture, business assets or pages you manage, access tokens, permissions granted to our app, and interaction or analytics information made available through Meta tools.

We use Meta Platform data only to provide, secure, support, improve, and operate our Services, and only in accordance with this Privacy Policy, Meta Platform Terms, Meta Developer Policies, and applicable law.

We do not sell Meta Platform data.

We do not use Meta Platform data for unauthorised advertising, discrimination, surveillance, or any purpose prohibited by Meta’s policies.

We do not transfer Meta Platform data to third parties except where necessary to provide our Services, comply with legal obligations, protect security, or where you have authorised the transfer.

5. How We Use Personal Information

We use personal information to provide, manage, improve, personalise, secure, and support our Services.

This includes using personal information to:

• Create and manage user accounts.
• Process bookings, appointments, service requests, quotes, invoices, payments, refunds, and cancellations.
• Assign appointments to therapists, contractors, or fieldworkers.
• Communicate with customers, therapists, contractors, employees, administrators, and support staff.
• Send booking confirmations, appointment reminders, arrival updates, service updates, payment notices, account alerts, and important transactional messages.
• Provide customer support and respond to enquiries, complaints, disputes, or feedback.
• Manage therapist availability, scheduling, attendance, service areas, job progress, and service quality.
• Verify identity, prevent fraud, detect abuse, investigate security incidents, and protect users, Zenin, and the public.
• Maintain, test, improve, and troubleshoot our website, apps, systems, and business operations.
• Analyse usage, performance, customer experience, service demand, and operational efficiency.
• Comply with legal, tax, accounting, insurance, regulatory, dispute resolution, and contractual obligations.
• Send marketing communications where permitted by law and your communication preferences.

6. Communications

We may contact you by email, SMS, phone call, push notification, in-app message, or other electronic communication methods.

Transactional communications may include booking confirmations, appointment reminders, service updates, therapist arrival updates, payment notices, account alerts, security messages, support responses, and important administrative notices. These communications are necessary for the operation of the Services and may continue even if you opt out of marketing messages.

Marketing communications may include promotions, offers, newsletters, service updates, or information about Zenin. Where required by law, we will only send marketing communications with your consent. You may opt out of marketing communications at any time by using the unsubscribe link, updating your notification settings, or contacting us.

7. How We Share Personal Information

We may share personal information where reasonably necessary to provide, operate, and improve the Services.

This may include sharing information with:

• Customers, therapists, contractors, fieldworkers, employees, administrators, or support staff involved in a booking or service request.
• Payment processors, billing platforms, accounting providers, and fraud prevention providers.
• Email, SMS, phone, push notification, messaging, and customer communication providers.
• Cloud hosting, storage, database, analytics, monitoring, crash reporting, security, and infrastructure providers.
• Professional advisers, insurers, auditors, legal representatives, and business consultants.
• Regulators, courts, law enforcement, government agencies, or other parties where required by law or necessary to protect rights, safety, security, or property.
• Third-party platforms and integrations, such as Meta, Google, Apple, payment gateways, map providers, or calendar services, where you choose to use connected features.
• Business successors if Zenin is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business.

Zenin does not sell personal information in the ordinary meaning of selling personal information for money.

8. Cookies, Tracking Technologies, and Analytics

We may use cookies, pixels, SDKs, log files, device identifiers, and similar technologies to operate our Services, remember preferences, secure accounts, measure performance, understand usage, support analytics, improve functionality, and evaluate marketing effectiveness.

Third-party services, including Meta, Google, analytics providers, advertising partners, or infrastructure providers, may use their own technologies when you interact with our Services or connected features.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

9. Payments

Payments may be processed by third-party payment providers. When you make a payment, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own terms and privacy policy.

Zenin may receive limited payment-related information, such as transaction ID, payment status, payment method type, billing details, invoice status, refund status, and fraud or risk indicators.

10. Location Data

We may collect and use location information where needed to provide location-based features, including service addresses, therapist assignment, appointment routing, estimated arrival, check-in, check-out, attendance, service area matching, and operational reporting.

Where GPS or precise location is required, we rely on permissions available through your device or browser. You can disable location access through your device settings, but some features may be limited or unavailable.

11. Photos, Files, Forms, and Service Records

Users may upload photos, documents, forms, checklists, signatures, notes, comments, and other records related to bookings and services.

These records may be visible to authorised users involved in the relevant booking or account, such as customers, therapists, contractors, administrators, and support staff, depending on permissions and account settings.

12. Data Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, authentication, secure hosting, encryption where appropriate, monitoring, logging, backups, staff access restrictions, and security review procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, protect security, and support legitimate business purposes.

The retention period may vary depending on the type of information, the reason it was collected, legal requirements, account status, and operational needs.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely retain it in accordance with applicable law and business requirements.

14. International Data Transfers

Zenin may use service providers, hosting providers, contractors, support teams, or technology partners located in different countries. As a result, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.

15. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Opt out of marketing communications.
• Manage cookie or tracking preferences through your browser or device settings.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

16. Request Data Deletion

You may request the deletion of your personal data at any time through your Zenin account.

To request deletion of your personal data, please follow these steps:

1. Log in to your Zenin account.
2. Go to your Profile page.
3. From the menu, click “Delete Account”.
4. Confirm your request by clicking “Yes, I want to delete my account”.

Once your account deletion request is confirmed, Zenin will delete or anonymise your personal data from our systems, unless we are required or permitted to retain certain information for legal, security, fraud prevention, accounting, dispute resolution, or regulatory reasons.

Please note that once your account is deleted, your personal data may be permanently erased from our systems and may not be recoverable.

If you are unable to access your account, or if you have any questions or concerns about deleting your personal data, you can contact us through the following page:

https://booking.zenin.com.au/customerPortal/massage/270/contactUs

17. Children’s Privacy

Our Services are not intended for children under the age of 13, or the minimum age required by applicable law in your country. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required.

18. Third-Party Links and Services

Our Services may contain links to third-party websites, apps, platforms, payment providers, maps, social media platforms, or integrations.

We are not responsible for the privacy practices, content, security, or policies of third-party services. You should review the privacy policies of those third parties before providing information to them.

19. Business Customers and Administrators

If you use Zenin through an organisation, employer, contractor account, therapist account, business account, or administrator account, that organisation or account administrator may control certain information, permissions, visibility settings, account access, booking records, service records, and communications.

Your organisation may have its own privacy obligations and policies. Please contact your organisation if you have questions about how it handles your information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, technology, or business practices.

When we update this Privacy Policy, we will revise the “Last updated” date above. Where required by law, we may provide additional notice or request consent.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

21. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how Zenin handles personal information, please contact us at:

Zenin Pty Ltd
Trading as Zenin | Massage on Demand
ABN: 15 629 429 438
ACN: 629 429 438
Website: https://www.zenin.com.au
Contact page: https://booking.zenin.com.au/customerPortal/massage/270/contactUs